Privacy Policy
Last Updated: November 14, 2025
Our Commitment to Your Privacy
At CityWorks Roy Utah Towing, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data. We only collect information necessary to provide you with excellent towing and roadside assistance services.
Information We Collect
Contact Information
When you request our services, we collect your name, phone number, and the location where you need assistance. For billing purposes, we may also collect your email address and payment information.
Vehicle Information
We collect details about your vehicle including make, model, year, color, and license plate number. This information helps us provide appropriate towing equipment and service.
Service Details
We record information about the services we provide, including pickup and drop-off locations, service type, date and time, and any special instructions or circumstances.
Website Usage
When you visit our website, we may collect basic information such as your IP address, browser type, pages visited, and how long you spent on our site. This helps us improve your experience on our website.
How We Use Your Information
We use the information we collect to:
- Provide towing and roadside assistance services
- Communicate with you about your service request
- Process payments for services rendered
- Improve our services and customer experience
- Maintain records for business and legal purposes
- Send you service updates or important notifications
We do not sell your personal information to third parties. We do not use your information for marketing purposes unless you specifically opt in to receive promotional communications from us.
Information Sharing
We may share your information in limited circumstances:
- With service providers who help us operate our business, such as payment processors
- When required by law or to respond to legal requests
- With your insurance company, if you authorize us to do so
- In connection with a business sale or merger, though your privacy rights would remain protected
Any third parties we work with are required to protect your information and use it only for the purposes we specify.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your information for as long as necessary to provide services and meet legal requirements. Service records are typically maintained for several years for business and legal purposes.
Your Privacy Rights
You have the right to:
- Request access to the personal information we have about you
- Request corrections to inaccurate information
- Request deletion of your information, subject to legal and business requirements
- Opt out of promotional communications at any time
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, though this may affect some website functionality.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
CityWorks Roy Utah Towing
4655 S 1900 W STE 15, Roy, UT 84067
Phone: (801) 823-6257
Email: hi@roytow.com